Account Manager Fintech
7 дней назад
About the Client
Our client is an emerging fintech company focused on developing innovative solutions that bridge the gap between traditional finance and cryptocurrency. They are building a new product for the C2B market, designed to meet regulatory standards while ensuring robust architecture, security, and monitoring systems.
Role Overview
As a Junior Account Manager, you will support client relationships and help ensure a seamless customer experience. Working closely with senior team members, you'll manage day-to-day communication with clients, assist in onboarding, track client satisfaction, and contribute to long-term partnerships. This role is ideal for someone early in their career with 1–2 years of fintech experience, eager to learn and grow in a dynamic environment.
Key Responsibilities
Building and maintaining client relationships.
Assist with client onboarding, ensuring smooth setup and compliance alignment.
Handle day-to-day client requests and provide timely responses.
Monitor account performance and escalate issues when needed.
Collaborate with product and support teams to deliver client needs.
Track client feedback and contribute to continuous improvement.
Ensure accurate reporting and documentation of client interactions.
Requirements
1–2 years of experience in account management, customer success, or related role in fintech.
Strong communication skills in English and Russian.
Ability to manage multiple priorities with attention to detail.
Understanding of fintech or crypto-related products.
Proactive mindset and willingness to learn from senior colleagues.
Key Soft Skills
Excellent interpersonal and relationship-building skills.
Problem-solving and solution-oriented thinking.
Team player with a collaborative mindset.
Adaptability in a fast-paced, evolving environment.
Strong organizational and time-management abilities.
What We Offer
Competitive compensation with growth opportunities.
Career development in a fintech company at the intersection of crypto and finance.
Training and mentorship from experienced professionals.
Flexible work environment with remote options.
A dynamic and supportive team culture.
Hiring process
Introductory call with recruiter.
Interview with management.
Final interview.
Apply now and start your fintech journey with us
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