IT Support Specialist

2 дней назад

Украина, Украина Customertimes Полный рабочий день 250 000 ₴ - 500 000 ₴ в год

Customertimes is looking for an experienced IT Support Specialist to provide first-level technical assistance to corporate users. You will ensure smooth operation of desktops, applications, and networks while delivering professional and user-friendly support. This is an on-site role, based in our Kyiv office.

Type:

Full-time

Job ID:

JR

Technologies:

Network support

TCP/IP

MS Office

JIRA

Locations:

Ukraine


Job (Project) Description

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues across a distributed user base. Your responsibilities will include providing desk-side and remote support, managing user access and passwords, maintaining business applications, and escalating more complex problems when necessary. This role requires strong communication skills, technical knowledge, and a proactive attitude to ensure reliable IT service delivery to all employees.

Requirements:

  • 1+ year experience performing level one help desk support working as part of a corporate help desk/IT team;

  • Basic Technical Certification (A+, Networking, MCP, etc.);

  • Strong customer service, can-do attitude, with good follow-through skills;

  • Available to work with Jira;

  • Keen interest and ability to learn new software and hardware;

  • Advanced knowledge of desktop computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems including MS Windows 10 and Apple (Mac) preferred;

  • Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;

  • Proven analytical and problem-solving skills;

  • Ability to work well in a team environment with minimal supervision;

  • Good written and verbal communication skills in English and Ukrainian
    ‍

Responsibilities:

  • Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;

  • Grant access, change, and reset passwords;

  • Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;

  • Serve as the initial point of contact for troubleshooting hardware/software PC problems;

  • Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;

  • Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;

  • Log all calls and activities accurately in a tracking system;

  • Special projects and additional duties as assigned
    ‍

We offer:
  • Financial stability and competitive compensation depending on experience and skills;
  • Social package – Private Medical Healthcare;
  • Transparent professional and career growth development plans;
  • Buddy system;
  • Flexible work schedule;
  • 20 working days of paid vacation leave;
  • 5 days off on demand;
  • 15 working days of paid sick leave with a certificate;
  • Access to Language Learning Platform goFluent;
  • Additional training and certifications;
  • Friendly team and pleasant working environment.

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