IT Infrastructure Specialist

1 неделя назад

Киев, Киев, Украина beBeeEngineer Полный рабочий день
Job Description

We are seeking a talented and experienced IT professional to join our team as an Onsite Support Engineer. As the primary point of contact for employees experiencing computer issues, you will be responsible for maintaining the integrity of all computer workstations and associated software within the organization.

Our ideal candidate will have 1+ years of experience in a similar position, with a strong understanding of Information Technology trends, products, and solutions. They will possess excellent problem-solving and analytical skills, as well as great communication and interpersonal skills.

Key Responsibilities:
  • Maintain computer workstations and associated software
  • Act as main point of contact for employee computer issues
  • Perform ongoing maintenance and future planning needs of desktop infrastructure
  • Monitor performance of desktop infrastructure and suggest improvements
  • Evaluate applications and software patches for desktop applications
  • Resolve software, hardware, and device issues reported by end-users
  • Installation, configuration, and usability of desktop hardware and software
  • Support services for Client standard technologies including basic troubleshooting of Exchange and AD accounts
  • Work with project management team on PC builds and network equipment deployments
    Troubleshoot PC connectivity issues
  • Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment, and telephone system
  • Remote access solution (VPN) implementation and support
  • Document and update local client environment
  • Escalate service issues when required
  • Communicate with customers/end-users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization, and latency. Take measures to resolve throughput issues, escalating to support team as required
  • Advise and train staff on computer operations and software applications
  • New staff on-boarding participation
Requirements:
  • Strong understanding of Information Technology trends, products, and solutions
  • 1+ years of experience in a similar position
  • Customer-focused with passion for customer satisfaction and delivering business values
  • Friendly, supportive, and flexible personality with quick learning ability
  • Solid problem-solving and analytical skills
  • Ability to work independently as well as willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Good team player with planning and organizing skills
  • ITIL certification is an advantage
  • Fluent English and Ukrainian both written and verbally are required
  • Candidates have to declare Criminal record extract not older than three months
Benefits:
  • Broad range of activities, tasks, and projects
  • Paid sick days
  • Vouchers
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Join us in creating value where IT counts

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