Malta IT Project Manager

4 дней назад

Киев, Киев, Украина beBeeServiceDelivery Полный рабочий день 60 000 € - 80 000 €

Our client's Microsoft Business Solutions team has been a Microsoft Gold Partner and leader in implementing Microsoft software for medium to large organisations, enabling their clients to navigate the ever-changing digital world through Microsoft Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to oversee key customer service contracts.

Key Responsibilities:

  • End-to-end ownership of customer service contracts
  • Building strong relationships with customers to ensure renewals year on year of managed service contracts
  • Financial management of commercial elements of customer service contracts
  • Collaboration with onshore, nearshore, and offshore teams to deliver excellent customer experience
  • Ensuring effective management and process controls are in place, and escalation is effective where necessary
  • Acting as a point of contact and escalation for contracted end customers
  • Tracking performance of services and preparing reporting on SLAs & KPIs
  • Producing regular management reports for customers and attending review meetings

Our client values long-term relationships and aims to provide employees with experiences that will stay with them for a lifetime. They offer great training and development opportunities, mobility options, and corporate responsibility volunteering activities. The company encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

They have created an environment that fosters growth and allows employees to bring out the best in themselves. With a supportive onboarding team, they make relocation easier by providing relocation support for employees and their families. Our client is looking forward to meeting like-minded professionals who can help drive success.

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