Customer Service Specialist

4 дней назад

Киев, Киев, Украина beBeeCustomer Полный рабочий день 2 000 ₴ - 3 000 ₴

Job Overview:

The role of a Retention Agent is pivotal in fostering strong relationships with existing customers, ensuring their satisfaction and continued utilization of our services.

Key Responsibilities:

  • Customer Engagement: Engage proactively with existing customers through various channels to build robust relationships and ensure satisfaction with our services.
  • Issue Resolution: Address customer concerns and complaints promptly and effectively, providing suitable solutions or escalating issues as necessary.
  • Retention Strategies: Develop and implement retention strategies, including personalized communication, promotional offers, and loyalty programs.
  • Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement, and communicate these insights to relevant departments.
  • Performance Tracking: Monitor key performance indicators related to customer retention and satisfaction, and report on progress toward retention goals.

Qualifications:

  • Education: High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
  • Experience: Previous experience in customer service, sales, or retention roles is highly advantageous.
  • Language Skills: Fluent in English; proficiency in German is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with a strong ability to build rapport with customers.
  • Problem-Solving: Demonstrated ability to identify problems, think critically, and develop effective solutions.
  • Customer Focus: Strong commitment to providing exceptional customer service and enhancing customer loyalty.

Benefits:

  • Competitive Salary: We offer a salary commensurate with experience and performance.
  • Hot Leads: Work with warm leads, allowing for higher conversion rates and customer interactions.
  • Relocation Package: For the right candidates, we provide a relocation package to help you transition smoothly to Kiev.

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