Enterprise Client Relationship Manager

We're seeking a seasoned Account Manager to join our team in Ukraine. As the face of our business, you will work closely with key clients, understand their needs, and explore growth opportunities.

About us

With over 200 million users across 50+ countries, we are one of the fastest-growing tech companies in Europe and Africa.

We believe in creating an inclusive environment where everyone feels welcome, regardless of race, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. We need your help on this mission.

About the role

As an Account Manager, you'll play a vital role in building and maintaining long-term relationships and serving as the main point of contact for an assigned client portfolio.

You'll work closely with clients to drive active usage of our products, solve customer issues, map out requested features to accommodate customer needs, and ensure our products are used efficiently.

You'll partner with Sales, Customer Support, Product, Account Managers, Country Managers, and other teams to propose solutions and spearhead additional projects.

Main tasks and responsibilities:

• Managing a portfolio of key clients and proactively engaging with them through communication and visits to provide assistance and support.
• Promptly addressing clients' queries, emails, and calls while listening attentively to their feedback to deliver tailored solutions that exceed expectations.
• Taking ownership of advising customers on optimal use cases to ensure their continued satisfaction and retention.
• Strategically identifying opportunities to enhance product and service usage among our client base and pioneering innovative approaches to enhance client experience and streamline service delivery.
• Developing and executing monthly account plans to drive consistent volume growth from existing clients while efficiently managing the flow of accounting documents and materials.
• Collaborating with the Sales team to acquire, onboard new clients, and manage existing ones.

About you:

• You have at least 3 years of experience in an Account Management or Customer Success role.
• You possess a strong sense of ownership, driving projects forward independently while focusing on achieving key objectives.
• You are a strategic and innovative thinker with strong organizational skills, resilience, and a focus on long-term, win-win solutions.
• You are data-driven, know how to interpret market trends, and stay informed about the business and economic landscape.
• You can effectively communicate in English and Ukrainian, efficiently network, and build meaningful relationships with internal and external stakeholders.
• You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.
• You have the necessary expertise and experience in improving sales and increasing business volume with existing clients.
• Your hands-on work demonstrates a high level of initiative to challenges and a strong sense of ownership.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying.

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.